The best way to communicate effectively and quickly with the Jooyeshgar support team is to use the ticketing system. This guide explains what a ticket is and how to submit and follow up your requests.

What is a support ticket?

A ticket is a written request or question that you send to the support team through a specific form. When you encounter a problem while using Jooyeshgar services or need guidance, you can submit a ticket to send us an official message. The Jooyeshgar support team will respond to your requests as quickly as possible.

The main benefits of using the ticketing system are:

• Recorded correspondence: All questions and answers are saved in writing and remain available for review.
• Accurate tracking: You can easily follow the status of your request.
• No need to repeat information: Because your correspondence history is available, you do not need to explain your request again.
• Direct contact with the relevant team: Your request is sent directly to the appropriate specialist.

How do I submit a new ticket?

1. First, sign in to your user panel on Jooyeshgar.
2. Scroll to the “Latest support requests” section at the bottom of the page.
3. Select “Add” to open the new-ticket page.

A form will open where you can enter the details of your request.

Complete the new-request form

Complete the following fields carefully:

• Subject: Write a short, clear title for your problem or question. A precise subject helps us identify your request more quickly.
• Category: Select the section related to your request.
• Priority: Choose the correct priority (low, medium, or high) so the support team can identify urgent requests.
• Description: Explain your problem or question clearly and in detail. More precise information helps us respond faster and more accurately.

After completing every field, select “Send”. Your ticket will be registered and sent to the support team.

Follow up tickets and view replies

After submitting a ticket, you can see the support team’s replies in the “Latest support requests” section of your user panel and continue the conversation until the problem is resolved.