Use the following methods and tips to improve your buying experience and communicate constructively with sellers on Jooyeshgar.

Ways to contact and negotiate with sellers

You can contact sellers, ask about their products or services, and arrange a purchase in four main ways:

1. Call the seller directly:
   • A direct phone call is the simplest way to reach a seller quickly.
   • Scroll down the product listing or seller profile and find the "Contact Information" section.
   • This section usually contains the seller's landline or mobile number. Select "Show Number" to see the complete number.
   • You can then call the seller to ask questions or arrange the purchase.
2. Ask a question in the FAQ or seller questions section:
   • Seller listings and profiles include a section for questions about the product or service, shown under the "Frequently Asked Questions" heading.
   • Enter and submit your question in the provided field. The seller can respond after seeing it. This option is useful when you need more details or guidance from the seller.
3. Send the seller a private message:
   • On the listing or seller profile, select "Send Message" in the contact information section.
   • Enter a subject and message in the window that opens, then send it to the seller. Private messages are suitable for private negotiations and later follow-up.
4. Negotiate and buy directly through the platform:
   • Jooyeshgar lets you negotiate and place an order directly through the platform.
   • Select "Negotiate and Buy" on the product page.
   • After you add the product to your cart and confirm the order, Jooyeshgar records it and notifies the seller so they can arrange shipping or delivery.

Important guidance for buyers

Before buying or paying, carefully review the following points:

Check the seller's verification status

• For greater confidence, look for a verification check mark or similar badge beside the seller's listing or profile. Jooyeshgar generally awards this badge to businesses whose documents, such as a business license, company registration number, and contact details, have been reviewed. These sellers may have a special badge in search results or appear under the "Verified" filter.
• Important: The badge only shows that Jooyeshgar completed an initial review. It does not replace your own checks. A seller without a badge is not necessarily unreliable; they may not have requested verification yet. Always take appropriate precautions.

Why Jooyeshgar Secure Payment matters

• Better follow-up: Jooyeshgar strongly recommends using "Jooyeshgar Secure Payment" when the seller has enabled it. If a problem occurs, Jooyeshgar can follow up more effectively on purchases made through this system.
• No guarantee for payments outside the system: Jooyeshgar provides no guarantee and accepts no responsibility for purchases or payments made outside "Jooyeshgar Secure Payment," such as a direct card-to-card transfer to the seller.

Following up on purchases made outside Secure Payment

• If the seller had not enabled Secure Payment and you paid another way, such as by direct transfer, you can upload your purchase evidence to Jooyeshgar. This may include a deposit slip, a screenshot of the payment receipt, and any other supporting records.
• Jooyeshgar will try to follow up on the purchase where possible. This support does not guarantee a refund or a definitive resolution. It is limited to assistance and attempted mediation when possible.

Following these precautions can help you have a safer and more satisfactory buying experience on Jooyeshgar.