Check the seller and offer before buying

• Review the seller's profile, activity history, company details, and visible verification indicators.
• Read the specifications, price, delivery cost and schedule, warranty, and return terms in full.
• Ask about any uncertainty before paying and retain a written record of the agreed terms.
• If the seller has a website, click its Enamad seal and verify the official record. An image of the logo alone is not proof.
• Check the company's landline and physical address and call when appropriate.

Stay alert when paying

• Be cautious of unusually low prices or terms that appear too good to be true.
• Verify the official payment gateway domain. Its address must end in shaparak.ir, and the merchant name should match the other party.
• Enter card details only on an official gateway and use a one-time password for online payments.
• Do not pay a deposit until you have verified the seller and all transaction details.
• Keep the payment receipt, offer page, messages, and seller details for possible follow-up.

Document the goods and delivery

• Request clear images, complete specifications, and valid tracking information.
• Inspect received goods promptly against the written specifications and terms.
• If there is a discrepancy, retain photos, videos, receipts, and messages and follow up through the seller's support and applicable legal channels.

Important guidance for sellers

• Describe the actual condition, specifications, price, delivery cost, and delivery time accurately.
• Confirm receipt of funds in your own bank account before shipping; do not rely on an image of a receipt.
• Retain the official shipping receipt and provide the tracking code to the buyer.