Application SAMAR yeganeh

Application SAMAR yeganeh

Application SAMAR yeganeh Software company only, after the production of the software application, the Secretariat and office automation, etc., archives, documentation,...), needs survey, correct customers, attempting to produce Software, Systems Management, computer equipment). The software is in step and harmony with the need of the day, organizations and companies, analysis, design and implementation. Application SAMAR at a glance Request management (help desk) Subsystem management on demand, using best practices, you will implement the process properly in order to handle timely and with quality to ask, and event helps, and unit managers in Information Technology organizations easily and at any moment can be the situation, and the quality to handle requests and event, to view and provide high-level service to users and customers ensure that they The integration of channels of receipt of the request SAMAR communication channels you have with users or customers, unites, and thus users can easily through the portal but their requests to the Department of Information Technology announced. The integration of channels receiving the request, whereby the order is part of the process of service management and also to facilitate access by users and customers to the Department or unit support can be Manage assets (Asset Management) Under the system, asset management (IT Asset Management System), a Playbook for advanced management components of the hardware unit of Information Technology. This sub-system exhaustive list of all hardware equipment, etc. computers and LAN servers in disposal, you will put Dashboard management Dashboard management situation the performance of experts and information related to the requests for the Live display and you can easily use the latest status of Services, Information Technology, consciousness mind. Users and experts can Dashboard your desired to form the desired design, and information and Statistics required in the form of charts various. Survey of auto users The amount of satisfaction of users and customers of your services? Obviously, the main methods for measuring the satisfaction of users and assess the quality of services, conduct surveys on a regular basis. In the survey auto any user can be readily to each of the requests done, data points, and view your record Inventory management system Management system warehouse, comply with the requirement units, Information Technology organizations, is designed. This sub-system, the possibility of management, and consumption of goods and components on request, registered provides Reports Application SAMAR, reports variety in the form of graph and..., Excel, and .... This reports to information technology managers helps regarding upgrading the level of service the decisions of the properly adopt and can in every moment. the performance of the experts, the status of the assets of the organization and the status of the request and the event to assess Some of the capabilities of the Software Management System computer equipment 1 - record basic information to use the software

• Organization • Equipment • Desk relief • Periodic service 2 - The introduction of computer equipment, and Warehouse Management • Registration ID cards, a variety of computer equipment(computers, laptops, servers, scanners, etc.) along with all parts, hardware and software, set each one and determine the name, User, Delivery, recipient, location posture, the IP, MAC and ... • Record all profile asset hardware (type, name, brand, model, serial number, number of property, price, date of purchase, manufacturer's warranty, etc.) and software (manufacturer and ... version,...) when the registration ID equipment • Auto record brand and model in a new data base software (if the user level of access necessary.) • The integrity of the birth certificate of the equipment with parts stock: for example, the issuance of automatic receipts entry, to warehouse and transfer the exit of the warehouse with the registration of a birth certificate. or the issuance of automatic receipts back to the warehouse with the removal of a piece of a equip • The possibility of manual registration of types of receipts and remittances Stock (the entrance to the warehouse, exit from warehouse (Delivery personnel), the exit from the warehouse (send for repair), etc. back to stock,, stock,...) • Keep track of all the events of one piece, from the moment of arrival to the extent (a birth certificate, and the history piece) • Possibility of registration of the goods according (with full specifications) and consumer goods (only with numbers)

3 - sub-systems respond to user problems (Help Desk) • Registration of problems by all personnel of the organization • Select the group and type of event (Incident) by the user • View the events of new by experts distributor (based on the group occurrence selected) and referral to one or more expert responsive • View the list of events recorded based on the type of user and level of access automatically • Record comments for unlimited by expert, responsive, user registration and admin system • Determine the current status of each event (new, assigned, in present study, dissolved, etc.) by expert • Submit the report how to Troubleshooting by expert responsive when change status of occurrence to "dissolved", including: • Measures taken: selection of the measures taken by the expert to fix the problem, and determine the duration of time spent to perform these actions • Defective parts: selection of components, malfunction of the parts list at the discretion of the user registering event • Causes of failure: the selection causes the creation of the problem • Educational needs: determine whether the user registrations of the event, what training needs • Attach files, such as the Minutes of the Fix, downtime, and ... • Additional descirption • Reports comprehensive and diverse, from the desk of the relief and events: • Statistics of events recorded in the organizational units of different • Hit the events referred to each group and SubGroup, responsive • The performance of each group and SubGroup, responsive: the average number of hours of the direction of the referral, accountability, fixes, and confirmed the problem in each group and sub-group, to consider the working hours of the organization • Performance Expert: the number of occurrences are solved, depending on. the time spent and the cost of the expert 4 - service course (PM) • Registration of PM performed on all types of equipment • Calculate date PM course day • Viewing, searching and printing the list of PM done • Report the PM, has been done based on the type of equip, cellar and expert To order the software with the unit sales of the company only 2246949(At the bottom of the ad)call • http://www.yeganehsoft.ir mailto:info@yeganehsoft.ir